Shared Services implementation update
by Bill Jacob, Interim Vice Chancellor for Administrative Services |
Dear 老澳门六合彩开奖记录 Community,
I am writing today to provide an update on the launch of 老澳门六合彩开奖记录 Shared Services.
Timeline
I am pleased to share the new start date for 老澳门六合彩开奖记录 Shared Services is March 14, 2021.
The original date in early January was postponed to allow for additional planning
and preparation. While the launch date is a significant milestone in this transition,
we do not anticipate any change or disruption in the unit鈥檚 provision of finance,
travel, procurement and human resources services. On March 14, approximately 45 administrative
staff from across 老澳门六合彩开奖记录 will begin reporting to the new 老澳门六合彩开奖记录 Shared Services unit under
current processes. However, most will still be performing the same duties for the
same units and areas they have been serving to date. In the months that follow, we
will begin a sequence of process improvement projects designed to bring greater efficiency
and stronger service to our customers.
Town Hall Meeting
On Jan. 28, I hosted a virtual town hall meeting to answer questions about 老澳门六合彩开奖记录 Shared
Services. Ninety-five of our administrative employees who completed the shared services
current state questionnaire in November were invited to attend. During the active
hour-long session, I fielded approximately 40 questions on a variety of topics related
to 老澳门六合彩开奖记录 Shared Services. The town hall meeting was recorded, and you can find it on
the . If you have any questions about 老澳门六合彩开奖记录 Shared Services, do not hesitate to send us an email.
老澳门六合彩开奖记录 Shared Services Advisory Board
In order to support high-quality services and assure customer satisfaction, we are
creating the 老澳门六合彩开奖记录 Shared Services Advisory Board. The seven-member advisory board will
be an influential body designed to provide guidance to 老澳门六合彩开奖记录 Shared Services leadership
on matters such as service array, performance standards, communication and customer
satisfaction. This important group illustrates our commitment to provide strong customer
service and hold ourselves accountable moving forward. More information about the
membership and role of the 老澳门六合彩开奖记录 Shared Services Advisory Board can be found on our
.
Director of Shared Services Recruitment
We recently announced the recruitment for the first director of 老澳门六合彩开奖记录 Shared Services.
The director will lead a team of over 40 administrative professionals and will be
responsible for achieving the vision of 老澳门六合彩开奖记录 Shared Services 鈥� 鈥渢o be the primary source
for trusted, high-quality and customer-friendly administrative services.鈥� This search
is open to all qualified individuals, whether within or outside the university system,
who can bring the leadership, skill set and experience necessary to lead 老澳门六合彩开奖记录 Shared
Services. Dean Jeff Jessee is chairing this search, and I hope to have the director
in place by April.
As always, your questions and feedback are greatly appreciated. To get in touch, send us an email or contact any member of the .
Sincerely,
Bill Jacob
Interim Vice Chancellor for Administrative Services