Getting Help
老澳门六合彩开奖记录 IT Services has many different support channels ranging from self help to on-site visits.
Support Options
IT Services Service Center
The Technical Support Center has skilled technicians to provide assistance with a broad range of technical issues, including general account access, network connectivity, and assistance with University applications. Desktop Services provides assistance when issues cannot be resolved within normal efforts performed by the TSC. Our Audio/Video technicians provide troubleshooting and training for audio/video equipment and video teleconferencing tools.
Hours of Operation
Technical Support Center
- Monday - Friday: 7 AM - 6 PM
- Saturday: Closed
- Sunday: 10 AM - 2 PM
Front Office - SSB 120
- Monday - Friday: 8 AM - 5 PM
- includes hours for equipment drop-off/pickup
Field Services
- Monday - Friday: 7 AM - 6 PM
The Service Center is closed on all 老澳门六合彩开奖记录 Holidays.
Contact Information
- Email: uaa.techsupport@alaska.edu
- Anchorage: (907) 786-4646
- Toll Free: (877) 633-3888 (Outside Anchorage)
-
(24/7 Self-Service Support)
Phone Menu Options
- Technical Support (including password resets)
- Hours of Operation
- Billing
Interactive Desktop Support
Students/Staff/Faculty/Employees
A LogMeIn Rescue Support Connection will allow a Support Center technician to login to your computer remotely. The technician can then see your workstation and assist you with troubleshooting program or system errors when opening or installing programs, video conferencing tools such as Zoom or Blackboard Collaborate/Collaborate Ultra, or general hardware/software issues.
Connect with us on Social Media
Subscribe to the Facebook/Twitter page (for service interruption announcements) "as they happen" to keep yourself in the know as to the status of each of our services.
Subscribe to IT Services Notifications
老澳门六合彩开奖记录 IT Services (ITS) is working to improve our communication of pending upgrades and current outages. As part of that effort, ITS is adding an option to subscribe to email notifications of these events. If you have a 老澳门六合彩开奖记录 @alaska.edu email, .
Self Support
老澳门六合彩开奖记录 IT Services maintains a .
Billing Support
The IT Business Office provides support for 老澳门六合彩开奖记录 IT related billing for internal and external groups, including Desktop Services, AV Services, Telecommunication Services, and IT supported licensing programs.
Hours of Operation - SSB 120
- Monday - Friday: 8 AM - 5 PM
Contact Information
- Anchorage: (907) 786-1880
- Email: uaa_ITbusinessoffice@alaska.edu
Computer Lab Technicians
General use computer labs are staffed with lab technicians that can help you with your password, the lab computers, the lab software, and printing. Consultants are allowed to limit the time for assistance, particularly if others are waiting for help. Visit the computer labs site for more details about the support resources available.
Community Campus Support Resources
Each community campus has a local technology department that works closely with Anchorage IT Services.
- Kachemak Bay Campus
- Local (907) 235-1688
- Toll free (877) 809-0572
- Kenai River Campus
- Local (907) 262-0351
- Toll free (877) 809-0572
- Kodiak Campus
- Local (907) 486-1230
- Matanuska Valley Campus (MatSu)
- Local (907) 745-9738
- Prince William Sound College (Valdez)
- Local (907) 834-1650